{"id":77493,"date":"2024-02-01T12:02:49","date_gmt":"2024-02-01T11:02:49","guid":{"rendered":"https:\/\/home.heredis.com\/?page_id=77493"},"modified":"2026-10-27T15:45:57","modified_gmt":"2026-10-27T14:45:57","slug":"contact-customer-service-fu","status":"publish","type":"page","link":"https:\/\/home.heredis.com\/en\/contact-customer-service-fu\/","title":{"rendered":"[Brouillon]-Contact customer service (form unique)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column]<div class=\"eut-element eut-slogan eut-align-left\" style=\"\"><h1 class=\"eut-slogan-title eut-align-left eut-title-no-line\"><span>We are here to help you<\/span><\/h1>  <p class=\"eut-leader-text\">Fill in form to process your request.<\/p><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]<div class=\"eut-element eut-hr \" style=\"\"><div class=\"eut-line-divider\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;200&#8243;]<\/p>\n<h3><b>Contact our team via the virtual assistant<\/b><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;]<div class=\"eut-element eut-image eut-align-left\" style=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"474\" height=\"837\" src=\"https:\/\/i0.wp.com\/home.heredis.com\/wp-content\/uploads\/2026\/05\/image-cnt3b.png?fit=474%2C837&amp;ssl=1\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/home.heredis.com\/wp-content\/uploads\/2026\/05\/image-cnt3b.png?w=474&amp;ssl=1 474w, https:\/\/i0.wp.com\/home.heredis.com\/wp-content\/uploads\/2026\/05\/image-cnt3b.png?resize=170%2C300&amp;ssl=1 170w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f84281-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"84281\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/77493#wpcf7-f84281-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"84281\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f84281-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:84281,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;gp_win&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-129&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Windows&quot;}]},{&quot;then_field&quot;:&quot;gp_mac&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-129&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;macOS&quot;}]},{&quot;then_field&quot;:&quot;gp_android&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-129&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Android&quot;}]},{&quot;then_field&quot;:&quot;gp_iOS&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-129&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;iOS&quot;}]},{&quot;then_field&quot;:&quot;gpe-desc&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-239&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I have a license or account identification issue&quot;}]},{&quot;then_field&quot;:&quot;gp_npml&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-239&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I have a license or account identification issue&quot;}]},{&quot;then_field&quot;:&quot;gp_os_vers&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-239&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I have a license or account identification issue&quot;}]},{&quot;then_field&quot;:&quot;gp_hr_vers&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;menu-239&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I have a license or account identification issue&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.9.5&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.6&quot;:true,&quot;notice_dismissed_update-cf7-6.0&quot;:true,&quot;notice_dismissed_update-cf7-6.0.1&quot;:true,&quot;notice_dismissed_update-cf7-6.0.3&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.5&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.6&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div data-id=\"gp_npml\" data-orig_data_id=\"gp_npml\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"text-484\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your First and Last Name\" value=\"\" type=\"text\" name=\"text-484\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-851\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"email-851\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-287\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-287\"><option value=\"Software in French\">Software in French<\/option><option value=\"Software in English\">Software in English<\/option><option value=\"Software in German\">Software in German<\/option><\/select><\/span><\/div>\n<span data-id=\"gp_os_vers\" data-orig_data_id=\"gp_os_vers\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-129\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-129\"><option value=\"\">Your OS<\/option><option value=\"Windows\">Windows<\/option><option value=\"macOS\">macOS<\/option><option value=\"Android\">Android<\/option><option value=\"iOS\">iOS<\/option><\/select><\/span><\/span><span data-id=\"gp_win\" data-orig_data_id=\"gp_win\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-130\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-130\"><option value=\"\">Windows Version<\/option><option value=\"Windows 11\">Windows 11<\/option><option value=\"Windows 10\">Windows 10<\/option><option value=\"Older versions\">Older versions<\/option><\/select><\/span><\/span><span data-id=\"gp_mac\" data-orig_data_id=\"gp_mac\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-131\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-131\"><option value=\"\">MacOS Version<\/option><option value=\"Golden Gate 27\">Golden Gate 27<\/option><option value=\"Tahoe 26\">Tahoe 26<\/option><option value=\"Sequoia 15\">Sequoia 15<\/option><option value=\"Sonoma 14\">Sonoma 14<\/option><option value=\"Ventura 13\">Ventura 13<\/option><option value=\"Monterey 12\">Monterey 12<\/option><option value=\"Big Sur 11\">Big Sur 11<\/option><option value=\"Catalina 10.15\">Catalina 10.15<\/option><option value=\"Older versions\">Older versions<\/option><\/select><\/span><\/span><span data-id=\"gp_android\" data-orig_data_id=\"gp_android\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-132\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-132\"><option value=\"\">Android Version<\/option><option value=\"Android 17\">Android 17<\/option><option value=\"Android 16\">Android 16<\/option><option value=\"Android 15\">Android 15<\/option><option value=\"Android 14\">Android 14<\/option><option value=\"Android 13\">Android 13<\/option><option value=\"Android 9 to 12\">Android 9 to 12<\/option><option value=\"Android 8 and earlier\">Android 8 and earlier<\/option><\/select><\/span> <\/span> <span data-id=\"gp_iOS\" data-orig_data_id=\"gp_iOS\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-133\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-133\"><option value=\"\">iOS Version<\/option><option value=\"iOS 27\">iOS 27<\/option><option value=\"iOS 26\">iOS 26<\/option><option value=\"iOS 18\">iOS 18<\/option><option value=\"iOS 17\">iOS 17<\/option><option value=\"iOS 16\">iOS 16<\/option><option value=\"iOS 14 to 15\">iOS 14 to 15<\/option><option value=\"iOS 13 and earlier\">iOS 13 and earlier<\/option><\/select><\/span><\/span><span data-id=\"gp_hr_vers\" data-orig_data_id=\"gp_hr_vers\"  class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-235\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-235\"><option value=\"\">Heredis Version<\/option><option value=\"I do not have Heredis yet\">I do not have Heredis yet<\/option><option value=\"Heredis 2027\">Heredis 2027<\/option><option value=\"Heredis 2027 Demo\">Heredis 2027 Demo<\/option><option value=\"Heredis 2026\">Heredis 2026<\/option><option value=\"Heredis 2025\">Heredis 2025<\/option><option value=\"Older versions\">Older versions<\/option><\/select><\/span><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-239\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-239\"><option value=\"\">Select the purpose of your request<\/option><option value=\"I have a sales inquiry\">I have a sales inquiry<\/option><option value=\"I have a license or account identification issue\">I have a license or account identification issue<\/option><option value=\"I have a usage or technical question\">I have a usage or technical question<\/option><\/select><\/span><span data-id=\"gp-ccial\" data-orig_data_id=\"gp-ccial\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-240\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-240\"><option value=\"\">Select a type of sales inquiry<\/option><option value=\"Can I transfer my data from my previous program to Heredis?\">Can I transfer my data from my previous program to Heredis?<\/option><option value=\"Is it possible to recover data created with an older version of Heredis?\">Is it possible to recover data created with an older version of Heredis?<\/option><option value=\"Can I use and install Heredis on multiple devices?\">Can I use and install Heredis on multiple devices?<\/option><option value=\"Should I install the patches offered to me in the Heredis software?\">Should I install the patches offered to me in the Heredis software?<\/option><option value=\"Is it possible to install the mobile app multiple times?\">Is it possible to install the mobile app multiple times?<\/option><option value=\"Can I try Heredis before buying?\">Can I try Heredis before buying?<\/option><option value=\"Can I try the Premium subscription before buying?\">Can I try the Premium subscription before buying?<\/option><option value=\"Do I have to pay the full price or the upgrade price?\">Do I have to pay the full price or the upgrade price?<\/option><option value=\"What is my Heredis account used for?\">What is my Heredis account used for?<\/option><option value=\"How do I find my Heredis license number?\">How do I find my Heredis license number?<\/option><option value=\"I have another sales question\">I have another sales question<\/option><\/select><\/span><\/span>\n<span data-id=\"gpe-desc\" data-orig_data_id=\"gpe-desc\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-552\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Please describe your request precisely here.\" name=\"textarea-552\"><\/textarea><\/span><\/span>\n<div><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><\/div>\n<button type=\"button\" id=\"custom-chat-button3\" style=\"\n    background-color: #99e171;\n    margin: 0px;\n    display: inline-block;\n    border: 2px solid transparent;\n    cursor: pointer;\n    text-align: center;\n    vertical-align: middle;\n    line-height: 100%;\">Parler \u00e0 l'assistante virtuelle \nDominique \n<\/button><\/div>\n<!-- Message placeholder -->\n<div id=\"chatbot-message3EN\" style=\"margin-top: 10px; color: #777; font-size: 10px ; display: none;\"><!-- Button -->\n<\/div>\n<div>\n<button type=\"button\" id=\"custom-chat-button4\" style=\"\n    background-color: #eb34d6;\n    margin: 0px;\n    display: inline-block;\n    border: 2px solid transparent;\n    cursor: pointer;\n    text-align: center;\n    vertical-align: middle;\n    line-height: 100%;\">Parler \u00e0 l'assistante commerciale\nDominique \n<\/button><\/div>\n<!-- Message placeholder -->\n<div id=\"chatbot-message4EN\" style=\"margin-top: 10px; color: #333; font-size: 10px ; display: none;\"><!-- Button -->\n<\/div>\n<script src=\"https:\/\/code.jquery.com\/jquery-3.6.4.min.js\"><\/script>\n<script>\njQuery(document).ready(function($) {\nfunction unloadChatbotsEN() {\n    \/\/ Remove scripts\n    const s3 = document.querySelector('script[src*=\"1:xOKDD\"]');\n    const s4 = document.getElementById('cobbai-chat-init-script');\n    if (s3) s3.remove();\n    if (s4) s4.remove();\n    \/\/ Remove iframe\n    const iframe = document.getElementById('cobbai-chat-iframe');\n    if (iframe) iframe.remove();\n    \/\/ Reset flags\n    window.chatbot3Loaded = false;\n    window.chatbot4Loaded = false;\n  }\n\n  function loadChatbot3() {\n    if (window.chatbot3Loaded) return;\n    window.chatbot3Loaded = true;\n    const config = { chat_id: \"1:xOKDD&4\", hd_requester_locale: \"en\" };\n    const script = document.createElement('script');\n    const chatParameters = new URLSearchParams(config).toString();\n    script.src = `https:\/\/heredis.cobbai.com\/connectors\/chats\/conversations\/init?${chatParameters}`;\n    script.async = true;\n    document.head.appendChild(script);\n  }\n\n  function loadChatbot4() {\n    if (window.chatbot4Loaded) return;\n    window.chatbot4Loaded = true;\n    const config = { chat_id: \"1+RUt74B39YV[10\", hd_requester_locale: \"en\"};\n    const script = document.createElement('script');\n    script.id = 'cobbai-chat-init-script';\n    const chatParameters = new URLSearchParams(config).toString();\n    script.src = `https:\/\/heredis.cobbai.com\/connectors\/chats\/conversations\/init?${chatParameters}`;\n    script.async = true;\n    document.head.appendChild(script);\n  }\n\n  function evaluateMenuSelections() {\n    const val = $('#menu239').val();\n    const isTechnical = val === \"I have a usage or technical question\";\n    const isCommercial = val === \"I have a sales inquiry\";\n    const isEmpty = !val;\n\n    if (isTechnical || isCommercial || isEmpty) {\n      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style=\"color:#57a12d; font-weight:bold;\">Click on the green button in the bottom right<\/span> corner of your screen to start chatting &nbsp <svg width=\"240\" height=\"120\" viewBox=\"0 0 680 320\" style=\"vertical-align:top;\">\n  <defs>\n    <marker id=\"arr4\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\">\n      <path d=\"M2 1L8 5L2 9\" fill=\"none\" stroke=\"#57a12d\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n    <\/marker>\n  <\/defs>\n  <path d=\"M 00 40 C 310 00, 420 60, 480 140 C 540 220, 560 260, 580 290\" fill=\"none\" stroke=\"#57a12d\" stroke-width=\"15\" stroke-linecap=\"round\" marker-end=\"url(#arr4)\"\/>\n<\/svg><\/span>`\n      }\n      if (messageDiv4) messageDiv4.style.display = \"none\";\n\n    } else if (isCommercial) {\n      unloadChatbotsEN();\n      loadChatbot4();\n      const poll = setInterval(function() {\n        const iframe = document.getElementById('cobbai-chat-iframe');\n        if (iframe) {\n          clearInterval(poll);\n          window.postMessage({ action: 'expandChat' }, '*');\n        }\n      }, 100);\n      setTimeout(function() { clearInterval(poll); }, 5000);\n      if (messageDiv4) {\n        messageDiv4.style.whiteSpace = \"pre-line\";\n        messageDiv4.style.display = \"block\";\n        messageDiv4.innerHTML = `<span style=\"font-size:22px\"><span style=\"color:#319e7d; font-weight:bold;\">Click on the green button in the bottom right<\/span> corner of your screen to start chatting &nbsp <svg width=\"240\" height=\"120\" viewBox=\"0 0 680 320\" style=\"vertical-align:top;\">\n  <defs>\n    <marker id=\"arr5\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"6\" markerHeight=\"6\" orient=\"auto-start-reverse\">\n      <path d=\"M2 1L8 5L2 9\" fill=\"none\" stroke=\"#319e7d\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n    <\/marker>\n  <\/defs>\n 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aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_column_text animation_delay=&#8221;200&#8243;]<em><span style=\"font-weight: 250;\">A question about your personal data protection rights? 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