{"id":7849,"date":"2016-08-26T10:54:37","date_gmt":"2016-08-26T09:54:37","guid":{"rendered":"http:\/\/home.heredis.com\/en\/aide-et-support\/"},"modified":"2025-02-24T18:32:29","modified_gmt":"2025-02-24T17:32:29","slug":"support","status":"publish","type":"page","link":"https:\/\/home.heredis.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column]<div class=\"eut-element eut-slogan eut-align-left\" style=\"\"><h1 class=\"eut-slogan-title eut-align-left eut-title-no-line\"><span>Help and learning<\/span><\/h1>  <p class=\"eut-leader-text\">Choose a category for Help and learning right below.<\/p><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"eut-element eut-box-icon eut-align-left eut-small\" style=\"\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PLu79b-v9nnWGQrO2PyWJISVs2otDj8V3s\" target=\"_self\">  <div class=\"eut-wrapper-icon eut-no-shape eut-color-grey\"><i class=\"fab fa-youtube eut-color-primary-1\"><\/i><\/div><\/a>  <div class=\"eut-box-content\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PLu79b-v9nnWGQrO2PyWJISVs2otDj8V3s\" target=\"_self\">      <h4 class=\"eut-box-title\">\u00bb Videos<\/h4><\/a>    <p class=\"\">Presentation videos, new functions, how to install your software.<\/p>  <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eut-element eut-box-icon eut-align-left eut-small\" style=\"\"><a href=\"https:\/\/help.heredis.com\/en\/\" target=\"_blank\">  <div class=\"eut-wrapper-icon eut-no-shape eut-color-grey\"><i class=\"fas fa-life-ring eut-color-primary-1\"><\/i><\/div><\/a>  <div class=\"eut-box-content\"><a href=\"https:\/\/help.heredis.com\/en\/\" target=\"_blank\">      <h4 class=\"eut-box-title\">\u00bb Knowledge base<\/h4><\/a>    <p class=\"\">Visit Heredis Support online for your Heredis software and learn how to find genealogy resources with step-by-step guides.<\/p>  <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eut-element eut-box-icon eut-align-left eut-small\" style=\"\"><a href=\"https:\/\/help.heredis.com\/en\/heredis-installation-links\/\" target=\"_self\">  <div class=\"eut-wrapper-icon eut-no-shape eut-color-grey\"><i class=\"fas fa-file eut-color-primary-1\"><\/i><\/div><\/a>  <div class=\"eut-box-content\"><a href=\"https:\/\/help.heredis.com\/en\/heredis-installation-links\/\" target=\"_self\">      <h4 class=\"eut-box-title\">\u00bb Sample File<\/h4><\/a>    <p class=\"\">For Windows, Mac and iOS. Free download.<\/p>  <\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"eut-element eut-hr \" style=\"\"><div class=\"eut-line-divider\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"eut-element eut-box-icon eut-align-left eut-small\" style=\"\"><a href=\"\/en\/contact-customer-service\/\" target=\"_self\">  <div class=\"eut-wrapper-icon eut-no-shape eut-color-grey\"><i class=\"fas fa-envelope eut-color-primary-1\"><\/i><\/div><\/a>  <div class=\"eut-box-content\"><a href=\"\/en\/contact-customer-service\/\" target=\"_self\">      <h4 class=\"eut-box-title\">\u00bb Contact Heredis<\/h4><\/a>    <p class=\"\">Don&#8217;t see what you&#8217;re looking for? Contact the Heredis team by email.<br \/>\n<\/p>  <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eut-element eut-box-icon eut-align-left eut-small\" style=\"\"><a href=\"https:\/\/help.heredis.com\/en\/category\/data-sheets-frequent-questions\/\" target=\"_blank\">  <div class=\"eut-wrapper-icon eut-no-shape eut-color-grey\"><i class=\"fas fa-question-circle eut-color-primary-1\"><\/i><\/div><\/a>  <div class=\"eut-box-content\"><a href=\"https:\/\/help.heredis.com\/en\/category\/data-sheets-frequent-questions\/\" target=\"_blank\">      <h4 class=\"eut-box-title\">\u00bb FAQ<\/h4><\/a>    <p class=\"\">All the questions you may ask.<\/p>\n<\/p>  <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eut-element eut-box-icon eut-align-left eut-small\" style=\"\"><a href=\"https:\/\/help.heredis.com\/en\/heredis-installation-links\/\" target=\"_self\">  <div class=\"eut-wrapper-icon eut-no-shape eut-color-grey\"><i class=\"fas fa-download eut-color-primary-1\"><\/i><\/div><\/a>  <div class=\"eut-box-content\"><a href=\"https:\/\/help.heredis.com\/en\/heredis-installation-links\/\" target=\"_self\">      <h4 class=\"eut-box-title\">\u00bb Installation<\/h4><\/a>    <p class=\"\">The latest updates for your software.<\/p>\n<\/p>  <\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7849","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical support, help and learning center - HEREDIS<\/title>\n<meta name=\"description\" content=\"HEREDIS&#039; family tree support center: need help for HEREDIS&#039; applications ? 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